For any questions about payments, betting, your account, or games, reach out to our support team directly. Full assistance is available in English.
Select your issue type – get a faster resolution
BKash, Nagad, bank payments & withdrawal issues
Login, password, verification & profile updates
Bet cancellations, disputed results & games not loading
Missing bonuses, free bets & cashback inquiries
Installation, crashes, updates & performance
Suspicious login activity, hacked accounts & SSL protection
Checking past bets, deposit & withdrawal history
Streaming problems, buffering & video quality issues
The 9bbd bat support team is always ready to help
From bKash or Nagad in just a few seconds
Minimum deposit is ৳200. Transactions must be made from your registered number; otherwise, your balance may take longer to update.
Get your winnings instantly on your mobile
Standard withdrawals take 5–15 minutes. First-time withdrawals may take 2–4 hours if identity verification is pending. Withdrawals will be held if bonus wagering requirements have not been met.
All major payment channels in Bangladesh are supported on 9bbd bat
Issues can arise on any online platform — what matters is how quickly and easily they're resolved. 9bbd bat takes this seriously. Our support team operates entirely in Bengali, around the clock. Even at 4 in the morning, someone will be on live chat ready to help.
Deposit issues are the most frequently reported problems. In most cases, users have sent a transaction from an unregistered number or entered an incorrect reference number. If this happens, contact us with your transaction ID from your bank or mobile banking app and we'll verify and resolve it quickly. 9bbd bat's transaction verification process typically takes no more than 15 minutes.
We handle all betting disputes with full transparency. If you believe there's been an error with a match result or odds, we have complete records on file. Simply submit a complaint with your bet ID and the time it was placed, and we'll review everything in detail and get back to you within 3 to 24 hours.
Many users ask about withdrawing bonus funds. It's important to understand that bonuses cannot be withdrawn directly – you must first place a specified amount in bets. This is known as a wagering requirement. The terms for every bonus on 9bbd bat are clearly stated. If anything is unclear, just ask us via Live Chat and we'll walk you through it.
Many users run into trouble installing the APK on Android. The fix is usually straightforward – enable "Unknown Sources" in your Settings. That said, the exact steps vary by phone model. Our support team can guide you through it step by step once they know your device.
9bbd bat believes a happy user is the best advertisement. That's why our Help Center isn't just about solving problems – it's about making the entire experience enjoyable for every user. We take every piece of feedback seriously and use it to continuously improve our service.
Learn more about these two key topics